Refund and Returns Policy
Last Updated: April 2026
1. Introduction
Modera Remodels LLC is a professional renovation and reconstruction company serving residential and commercial clients in Atlanta, Georgia. We specialize in kitchens, bathrooms, living rooms, exteriors, and full turn-key remodels. Our mission is not simply to complete a project — but to create a space that exceeds your expectations.
This policy has been developed to ensure full transparency in our business relationship. We believe that clear and fair terms are the foundation of long-term trust with every client.
2. 3-Business-Day Right to Cancel
In accordance with the U.S. Federal Trade Commission’s Cooling-Off Rule, if your contract was signed at your home or at an off-site meeting, you have an unconditional right to cancel it within 3 business days of signing — with no penalties and a full refund of any payments made.
To cancel, please send a written notice to info@moderaremodels.com or by certified mail to our address. The cancellation date is considered the date the notice was sent. Refunds are processed within 10 business days of receiving the cancellation notice.
3. Deposit and Payment Structure
A deposit is required to confirm your project start date, as outlined in your contract. The deposit covers the following:
- Development of a detailed project plan and estimate
- Reservation of our qualified team of specialists
- Preliminary supplier negotiations and material procurement
- Administrative and logistical project preparation costs
Your deposit confirms the commitment of both parties and allows us to guarantee the agreed-upon project timeline.
4. Client-Initiated Cancellation After the 3-Day Period
| Time Before Work Begins | Refund Terms |
|---|---|
| 7 or more days | 100% deposit refund |
| 4–6 days | 50% deposit refund |
| Less than 72 hours | No refund |
| After work has begun | Payment for work completed and materials purchased |
If cancellation occurs after work has begun, a detailed completion report will be prepared. The client is responsible only for the actual work performed and the cost of materials already procured. All financial settlements are completed within 10 business days.
5. Changes to Project Scope or Terms
If the client wishes to make significant changes to the agreed project scope during execution, both parties will sign an amendment to the contract. Changes resulting in a cost increase of more than 10% of the original estimate require an additional deposit before work continues. Minor adjustments are handled on a case-by-case basis and may be incorporated at no additional charge, at the company’s discretion.
6. Cancellation Initiated by Modera Remodels LLC
In exceptional circumstances — including force majeure, natural disasters, emergencies, or other events beyond our control — we reserve the right to cancel or postpone a project. In such cases, the client will receive:
- A full refund of all payments made, within 5 business days
- Priority scheduling for the next available date
- Written notification explaining the reason and offering alternative solutions
7. Quality Guarantee
Modera Remodels LLC takes full responsibility for the quality of all work performed. A final walkthrough inspection is conducted with the client upon project completion. If within 7 days of project handover you identify any work that does not meet the agreed-upon standards, please follow these steps:
- Submit a written claim to info@moderaremodels.com with a description and photos of the issues
- Our project manager will contact you within 2 business days to schedule an inspection
- All confirmed deficiencies will be corrected at our expense within an agreed timeframe
- If correction is not possible, a partial or full refund will be considered on an individual basis
The guarantee does not cover damage resulting from improper use, external factors, or actions of third parties after project handover.
8. Materials and Equipment
Materials specially ordered or purchased from suppliers for your project are non-refundable and will not be reimbursed in the event of cancellation after procurement. If the client supplied their own materials and the work was performed in strict accordance with the contract and technical documentation, complaints regarding the quality of results attributable to the characteristics of the supplied materials will not be accepted.
9. Dispute Resolution
We are committed to open dialogue and always seek a fair resolution:
- Direct Contact — reach out to us directly; most concerns are resolved within 48 hours
- Independent Assessment — if needed, a certified inspector may be engaged for an objective evaluation of the work quality
- Mediation — if parties cannot reach an agreement, an independent mediator may be engaged
- Legal Proceedings — as a last resort, disputes are resolved in accordance with the laws of the State of Georgia
10. Installment Payments
For larger projects, a milestone-based payment schedule is outlined in the contract. The standard payment structure is as follows:
- Deposit (30–50%) — due upon signing the contract, prior to commencement of work
- Interim Payment (30–40%) — due upon reaching a key project milestone
- Final Payment (10–20%) — due upon project completion and signing of the acceptance certificate
Work on each subsequent phase begins only after the corresponding payment has been received. A delay in payment exceeding 5 business days may result in a rescheduling of the project timeline.
11. Refunds by Payment Method
Refund timelines and procedures vary depending on the original payment method:
- Bank transfer / check — refund issued within 5–10 business days to the same account or by check made out to the original payer
- Cash — refund issued in cash or by bank check within 5 business days
- Online payment — refund returned to the original account within 5–10 business days, subject to processing times of the respective financial institution
12. Chargeback Policy
We strongly encourage clients to resolve any concerns directly with us before initiating a chargeback through their bank or payment provider. In the event of an unwarranted chargeback, Modera Remodels LLC reserves the right to:
- Submit full project documentation to the financial institution confirming that services were rendered as agreed
- Suspend ongoing work until the dispute is resolved
- Invoice the client for administrative costs incurred in connection with the chargeback process
We are always prepared to resolve any dispute amicably and without escalation — please don’t hesitate to contact us first.
13. Contact Information
For all questions related to refunds, cancellations, or work quality, please contact us:
📧 Email: info@moderaremodels.com
📞 Phone: (404) 481-6050
🕐 Response time: within 1–2 business days
📍 Location: Atlanta, GA